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Client Terms & Conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of coaching program.

FREE INITIAL CONSULTATION
 

You may be offered a free online initial consultation. No coaching sessions will be provided during the consultation.

The purpose of this initial consultation is to establish how we can help you and to see if we are a good match. During these calls, information to estimate the content of the session will be gathered. Estimates are only rough guidelines and are subject to change.

BOOKING & PAYMENT

Payment must be made at the time of booking your first coaching session. No deposit is required for the sessions, however, payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is the client's responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

CANCELLATION & RESCHEDULING
 

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email, text, or phone call at least 24 hours before an online session.

If the client fails to provide any required information, documentation, or agreements, such as the Intake Form, at least 24 hours before the session, Bevida Wellness reserves the right to cancel the coaching session.

If the client attends the session intoxicated, Bevida Wellness reserves the right to cancel the coaching session.

REFUNDS

No refunds will be issued for cancellations within 24 hours of online sessions.

Session fees are for the time spent and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any coaching sessions where you have attended and paid for the session.

 

Where a discount package or fitness program has been booked and paid for in advance, if you choose to discontinue your program process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any coaching sessions you have attended.

SESSION FEES

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

 

PAYMENT METHODS

Payment may be made online via credit/debit card, online payment systems, or bank transfer. Cash and cheques will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by email, text, or online meetings.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

We may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update us on any medical changes during your course of program, or if you are returning to fitness programs after a period of absence.

If you are receiving care or treatment from any medical, healthcare, or therapy practitioner, e.g. Doctor, Psychologist, Psychiatrist, or Counsellor, you may be asked to seek their permission before any sessions can commence.

AGE RESTRICTIONS

You must be at least 18 years old to participate in online coaching sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

ATTENDING YOUR SESSIONS

Please ensure that you are available at your coachingsession start time. If you are running late, please let us know as soon as possible. We will do our best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

OUTCOME OF SESSIONS

The agreement to work together in no way implies or guarantees the achievement of your desired outcome(s). No outcome can or will be guaranteed. However, we will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR

During the course of any coaching sessions, we will treat you with respect and not abuse the trust you place in us. We will use our best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including us, or any property belonging to either us or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, we will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY

All contact, including sessions, online meetings, telephone conversations, texts and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
 

  1. Where you permit for confidentiality to be broken

  2. Where we are compelled by a court of law

  3. Where the information is of a nature that confidentiality cannot be maintained, for example:

  • The possibility of harm to yourself or others exists

  • In cases of fraud or crime

  • When minors (under 18 years old) are involved

    4. Where a referring doctor or other healthcare professional requires a report. A copy of the report will be available on request.
     

LIABILITY & INDEMNITY

Under no circumstances will Bevida Wellness be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Bevida Wellness. In addition, you agree to defend, indemnify, and hold Bevida Wellness harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Los Angeles, United States. You agree to submit to the exclusive jurisdiction of the courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started training with us after a long period of absence.

DATA PROTECTION

For our services, your personal data is collected, processed, used and stored in accordance with the following Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

 

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your coaching program, please discuss this with Bevida Wellness in the first instance and Bevida Wellness will endeavor to resolve the issue.

STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement.


You also agree with the statements below:

 

I confirm that I have been advised by Bevida Wellness of the scope of the programs that he/she provides and give my full consent to receiving sessions from Bevida Wellness.
 

 

I understand that results may vary from person to person and the agreement by Bevida Wellness to work on the issues or problems presented by me, using whatever coaching that are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
 

I understand that the program and/or information provided by Bevida Wellness either in person or via telephone, email, or Internet, is not a replacement or substitute for medical, psychological, or physical treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriately qualified healthcare professional.
 

 

I declare that, if advised by Bevida Wellness prior to or following any coaching sessions, to seek medical approval, I will consult with my doctor, hospital consultant, and/or other healthcare professional and gain the appropriate written approval for Bevida Wellness prior to the next coaching session.

 

I have been advised that I am free to terminate any or all coaching sessions at any time.

 

I understand that my level of motivation is vital in the coaching process and I agree to participate to the best of my ability at all times, including making reasonable use of coaching suggestions during and between sessions.
 

 

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first coaching session and will continue to do so during any subsequent coaching sessions.

CONFIDENTIALITY

By signing this form, I consent that Bevida Wellness may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

 

I also understand that, at any time, Bevida Wellness may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
 

 

Full Name:
 

 

Signature:
 

 

Date:

 

 

 

Thank you for your understanding and cooperation. If you have any further questions please contact us.

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